FAQ & Support

Here are the answers to the most common problems that people have with the template. If you have a question please read through here first before emailing - the main reason being that I am in New Zealand and there may be up to an 6 hour time delay before I see your email.

Payment and Download Problems
I paid but I didn't receive an e-mail with the download URL?
The email with the download url is sent within seconds of your payment being processed. It is all automatic BUT remember - the email is sent to the email associated with your PayPal account. If you have changed your email address and no longer have access to it - just email me here and I can forward the template directly to you.
It seems that the email occasionally ends up in SPAM - most noticeably with people that have an AOL email address - please check your SPAM folder if you do not receive the email immediately after paying - or see above regarding your PayPal email address.

I have tried to download but now I have tried 3 times the download link has expired?
The most common reason for this is that your firewall is blocking the download. The solution - email me here and I will send you the template direct as an email attachment

I have paid with PayPal and have been told the payment is pending?
This seems to happen if you pay via e-check with PayPal - there is a 4-5 day holding period for the funds, and the download link is only sent when the e-check clears. No problem - I can see the payment is pending and if you don't want to wait - email me here and I will email you the template and let you know if there are any problems with the payment

Opening the Template Problems
Once you have downloaded your file - it will be called "PaperVine 52 Reasons Template" or "PaperVine 52 REasons PowerPoint. It is a zip file. The zip file (or strictly speaking zip folder) contains the files you need - and you have to unzip it.
For Mac users - this process should happen automatically
For Windows users - you should be able to right click on the file (once downloaded to your hard-drive) and click "Extract All". Windows then created a windows folder (generally in the same sub folder that you have saved the zip file - though you can specify any location) where you can save the files. If you do not have this option in Windows - you probably have an older version of Windows and should google search to find out how you can unzip files with your operating system.

Using the Template Problems
HELP - I bought the template - what do I do now!

Hints for readers who have bought the jpeg files.
If you need a little helping hand on how to use the template - don't stress! If you need help I make the base assumption that you will not be using a picture editing program like Photoshop but will be using an Office program like Word or Powerpoint
My advice - USE POWERPOINT! It has none of the restrictions relating to formatting that Word has and with a few simple tips and tricks you will be on your way in no time.
See here on youtube or click the video below to see a quick tutorial on how to create the reasons using Powerpoint.

Hints for readers who have bought the Powerpoint files.
I can't think of any hints you may need - it's SO simple. If issues do come up after the launch of this product in January 2013 - I will certainly add them to this list

I can honestly say that ALL the enquiries I have had since launching the template are answered here - but if a new one comes up - I will add that too!

Please email me with any comments or points you think should be addressed here.

Please note this document is a work in progress. I will be adding to it should users experience more common problems.